Warranty Policy

Warranty Information

At BatteryFreeGanz, we are dedicated to providing high-quality products and ensuring customer satisfaction. Below is a detailed overview of our warranty policy, including coverage, process, and shipping details.

Warranty Coverage

  • Flare (Induction Heater): 6 months
  • Wood Products: 6 months
  • Dani/Fusion Tips, Dani/Fusion Caps: 6 months
  • Exclusions: Mouthpieces, Metal WPAs, Metal Stems, O-rings, Screens, and Glass Stems are not covered.

Replacement Process

  • Products are eligible for replacement if they are found to have defects caused by manufacturing issues.
  • Customers must provide videos and pictures clearly showing the defect.
  • All replacement decisions are at the sole discretion of BatteryFreeGanz (BFG).

Shipping Details

  • Warranty replacements will be shipped via:
    • Standard Shipping (4–6 weeks) for general products..
  • Note: Shipping and handling costs are non-refundable.

Support Through Retailers

For convenient warranty support, customers are encouraged to buy their local retailers directly for better support.

Claims Process

To initiate a warranty claim:

  1. Provide photos or videos clearly showing the issue.
  2. Depending on the nature of the defect, you may be required to return the product for inspection.

For more details, visit our website: www.batteryfreeganz.com.

If you have further questions, feel free to contact our support team. We're here to help! (Mail: batteryfreeganz@gmail.com

FAQs

Can The Flare be used with VapCap and Anvil?

Answer: At the moment, The Flare is not compatible with ball vapes. While we’re working on a new version that will support ball vapes, this current model is optimized for use with Dani Fusion, Dynavap, Anvil, and TA.

Can The Flare be used with ball vapes?

Answer: No unfortunately,

How long does it take to heat up the Dani Fusion 2.0, and what are the best practices for using it?

Answer: The Dani Fusion 2.0 takes approximately 40 seconds to heat up a full bowl from a cold start. If the device is still hot (applied for the 2nd-3rd heat up), it takes about 15 seconds. For those who prefer to heat and finish the bowl in one go, you can safely go past the click for an additional 3-4 seconds.