Warranty Policy

Warranty Coverage:
- Duration: 6 months for Dani/Fusion tips, Dani/Fusion caps, metal stems, wooden stems, and wooden WPAs.
- Exclusions: Mouthpieces, metal WPAs, o-rings, screens, and glass stems are not covered.

Replacement Process:
- Products are eligible for replacement if found defective due to manufacturing issues.
- Videos and pictures depicting the defect are required.
- The decision for replacement will be made by BFG.

Shipping Details:
- Replacements are shipped via VNPOST (3-4 weeks delivery time).
- Shipping and handling costs are non-refundable.

Support Through Retailers:
- For convenient warranty support, contact local retailers.

Claims Process:
- Customers may need to send photos/videos and potentially return the product for inspection based on the issue.

For more information, visit http://www.batteryfreeganz.com


When will The Flare be available for purchase?

Answer: We are currently in the process of producing a large quantity of The Flare. Our predictive release time is June 2024. We apologize for the delay and appreciate your patience. Please stay tuned for updates!

Can The Flare be used with VapCap and Anvil?

Answer: Yes, The Flare can be used with both VapCap and Anvil. However, to ensure the best experience, we recommend using a metal jacket with it.

What is the estimated price of The Flare?

Answer: The estimated price of The Flare is $139.

Can The Flare be used with ball vapes?

Answer: Yes, The Flare can definitely be used with ball vapes. It's a versatile product designed to work with various devices. Stay tuned for more updates!

How long does it take to heat up the Dani Fusion 2.0, and what are the best practices for using it?

Answer: The Dani Fusion 2.0 takes approximately 40 seconds to heat up a full bowl from a cold start. If the device is still hot (applied for the 2nd-3rd heat up), it takes about 15 seconds. For those who prefer to heat and finish the bowl in one go, you can safely go past the click for an additional 3-4 seconds.